As part of our requirements for Government we are required to take a survey of our patients each year. We have surveyed patients as they have attended the surgery, by post, by a specific disease group and this year we have taken the opportunity to survey those subscribed to our e-mail list.
We're delighted to have received 189 responses from 446 patients emailed. We value your privacy and assure that all responses are kept confidential and used for informational purposes only.
Results and comments from this and previous years are viewable online using the 'About Us, Quality Areas' menu above.
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Results...
|
| |
In the past twelve months, how many times have you seen a doctor from Stalbridge Surgery? |
|
|
|
None |
7 |
3.70% |
|
|
Once or twice |
68 |
35.98% |
|
|
Three or four times |
59 |
31.22% |
|
|
Five or six times |
34 |
17.99% |
|
|
Seven times or more |
21 |
11.11% |
|
|
Total |
189 |
100.00 |
|
| |
How do you rate the way in which you are treated by receptionists at Stalbridge Surgery? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
10 |
5.29% |
|
|
Good |
34 |
17.99% |
|
|
Very good |
69 |
36.51% |
|
|
Excellent |
76 |
40.21% |
|
|
Total |
189 |
100.00 |
|
| |
How do you rate the hours that Stalbridge Surgery is open for appointments? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
1 |
0.53% |
|
|
Fair |
19 |
10.16% |
|
|
Good |
51 |
27.27% |
|
|
Very good |
87 |
46.52% |
|
|
Excellent |
29 |
15.51% |
|
|
Total |
187 |
98.94 |
|
| |
What additional hours would you like the practice to be open? (tick all that apply) |
|
|
|
Early morning |
8 |
4.30% |
|
|
Lunchtimes |
9 |
4.84% |
|
|
Evenings |
50 |
26.88% |
|
|
Weekends |
58 |
31.18% |
|
|
None, I am satisfied |
88 |
47.31% |
|
|
# of people who answered question |
186 |
|
|
| |
Thinking of times when you want to see a particular doctor, how quickly do you usually get to see that doctor? |
|
|
|
Same day |
56 |
29.79% |
|
|
Next working day |
66 |
35.11% |
|
|
Within 2 working days |
46 |
24.47% |
|
|
Within 3 working days |
5 |
2.66% |
|
|
Within 4 working days |
1 |
0.53% |
|
|
5 or more working days |
0 |
0.00% |
|
|
Does not apply |
14 |
7.45% |
|
|
Total |
188 |
99.47 |
|
| |
How do you rate this level of access to your preferred doctor? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
1 |
0.53% |
|
|
Fair |
8 |
4.26% |
|
|
Good |
27 |
14.36% |
|
|
Very good |
59 |
31.38% |
|
|
Excellent |
80 |
42.55% |
|
|
Does not apply |
13 |
6.91% |
|
|
Total |
188 |
99.47 |
|
| |
Thinking of times when you are willing to see any doctor, how quickly do you usually get seen? |
|
|
|
Same day |
128 |
68.45% |
|
|
Next working day |
30 |
16.04% |
|
|
Within 2 working days |
12 |
6.42% |
|
|
Within 3 working days |
0 |
0.00% |
|
|
Within 4 working days |
1 |
0.53% |
|
|
5 or more working days |
0 |
0.00% |
|
|
Does not apply |
16 |
8.56% |
|
|
Total |
187 |
98.94 |
|
| |
How do you rate this? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
4 |
2.14% |
|
|
Good |
13 |
6.95% |
|
|
Very good |
37 |
19.79% |
|
|
Excellent |
120 |
64.17% |
|
|
Does not apply |
13 |
6.95% |
|
|
Total |
187 |
98.94 |
|
| |
If you need to see a GP urgently do you normally get seen on the same day? |
|
|
|
Yes |
137 |
74.05% |
|
|
No |
1 |
0.54% |
|
|
Don't know / never needed to |
47 |
25.41% |
|
|
Total |
185 |
97.88 |
|
| |
How long do you usually have to wait at the practice for your consultations to begin? |
|
|
|
5 minutes or less |
20 |
10.70% |
|
|
6-10 minutes |
110 |
58.82% |
|
|
11-20 minutes |
54 |
28.88% |
|
|
21-30 minutes |
3 |
1.60% |
|
|
More than 30 minutes |
0 |
0.00% |
|
|
Total |
187 |
98.94 |
|
| |
How do you rate this? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
5 |
2.69% |
|
|
Fair |
41 |
22.04% |
|
|
Good |
49 |
26.34% |
|
|
Very good |
66 |
35.48% |
|
|
Excellent |
25 |
13.44% |
|
|
Total |
186 |
98.41 |
|
| |
Thinking of times you have phoned the practice, how do you rate the following: the ability to get through to the practice by phone? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
3 |
1.60% |
|
|
Fair |
35 |
18.72% |
|
|
Good |
53 |
28.34% |
|
|
Very good |
60 |
32.09% |
|
|
Excellent |
32 |
17.11% |
|
|
Don't know |
4 |
2.14% |
|
|
Total |
187 |
98.94 |
|
| |
When phoning the practice, how do you rate the ability to speak to a doctor on the phone when you have a question or need medical advice? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
14 |
7.49% |
|
|
Good |
41 |
21.93% |
|
|
Very good |
38 |
20.32% |
|
|
Excellent |
23 |
12.30% |
|
|
Don't know |
71 |
37.97% |
|
|
Total |
187 |
98.94 |
|
| |
In general, how often do you see your usual doctor? |
|
|
|
Always |
46 |
24.60% |
|
|
Almost always |
102 |
54.55% |
|
|
A lot of the time |
27 |
14.44% |
|
|
Some of the time |
10 |
5.35% |
|
|
Almost never |
1 |
0.53% |
|
|
Never |
1 |
0.53% |
|
|
Total |
187 |
98.94 |
|
| |
How do you rate this level of access to your usual doctor? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
5 |
2.70% |
|
|
Good |
36 |
19.46% |
|
|
Very good |
92 |
49.73% |
|
|
Excellent |
52 |
28.11% |
|
|
Total |
185 |
97.88 |
|
| |
Thinking about when you consult your usual doctor, how do you rate the following: How thoroughly the doctor asks about your symptoms and how you are feeling? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
2 |
1.08% |
|
|
Good |
23 |
12.37% |
|
|
Very good |
63 |
33.87% |
|
|
Excellent |
95 |
51.08% |
|
|
Does not apply |
3 |
1.61% |
|
|
Total |
186 |
98.41 |
|
| |
Thinking about when you consult your usual doctor, how do you rate the following: How well the doctor listend to what you have to say? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
5 |
2.69% |
|
|
Good |
23 |
12.37% |
|
|
Very good |
68 |
36.56% |
|
|
Excellent |
88 |
47.31% |
|
|
Does not apply |
2 |
1.08% |
|
|
Total |
186 |
98.41 |
|
| |
Thinking about when you consult your usual doctor, how do you rate the following: How well the doctor puts you at ease during your physical examination |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
4 |
2.13% |
|
|
Good |
17 |
9.04% |
|
|
Very good |
53 |
28.19% |
|
|
Excellent |
103 |
54.79% |
|
|
Does not apply |
11 |
5.85% |
|
|
Total |
188 |
99.47 |
|
| |
Thinking about when you consult your usual doctor, how do you rate the following: How much the doctor involves you in decisions about your care? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
7 |
3.72% |
|
|
Good |
20 |
10.64% |
|
|
Very good |
75 |
39.89% |
|
|
Excellent |
80 |
42.55% |
|
|
Does not apply |
6 |
3.19% |
|
|
Total |
188 |
99.47 |
|
| |
Thinking about when you consult your usual doctor, how do you rate the following: How well the doctor explains your problems or any treatment that you need? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
6 |
3.24% |
|
|
Good |
14 |
7.57% |
|
|
Very good |
66 |
35.68% |
|
|
Excellent |
97 |
52.43% |
|
|
Does not apply |
2 |
1.08% |
|
|
Total |
185 |
97.88 |
|
| |
Thinking about when you consult your usual doctor, how do you rate the following: The amount of time your doctor spends with you? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
11 |
5.85% |
|
|
Good |
31 |
16.49% |
|
|
Very good |
76 |
40.43% |
|
|
Excellent |
68 |
36.17% |
|
|
Does not apply |
2 |
1.06% |
|
|
Total |
188 |
99.47 |
|
| |
Thinking about when you consult your usual doctor, how do you rate the following: The doctor's patience with your questions or worries? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
2 |
1.07% |
|
|
Fair |
7 |
3.74% |
|
|
Good |
19 |
10.16% |
|
|
Very good |
63 |
33.69% |
|
|
Excellent |
93 |
49.73% |
|
|
Does not apply |
3 |
1.60% |
|
|
Total |
187 |
98.94 |
|
| |
Thinking about when you consult your usual doctor, how do you rate the following: The doctor's caring and concern for you? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
13 |
6.91% |
|
|
Good |
19 |
10.11% |
|
|
Very good |
65 |
34.57% |
|
|
Excellent |
89 |
47.34% |
|
|
Does not apply |
2 |
1.06% |
|
|
Total |
188 |
99.47 |
|
| |
Have you seen a nurse from your practice in the last 12 months? |
|
|
|
Yes |
176 |
95.14% |
|
|
No |
9 |
4.86% |
|
|
Total |
185 |
97.88 |
|
| |
Thinking about the nurse(s) you have seen, how do you rate the following: How well they listen to what you say? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
2 |
1.09% |
|
|
Good |
15 |
8.20% |
|
|
Very good |
66 |
36.07% |
|
|
Excellent |
92 |
50.27% |
|
|
Does not apply |
8 |
4.37% |
|
|
Total |
183 |
96.83 |
|
| |
Thinking about the nurse(s) you have seen, how do you rate the following: The quality of care they provide? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
2 |
1.08% |
|
|
Good |
17 |
9.19% |
|
|
Very good |
56 |
30.27% |
|
|
Excellent |
102 |
55.14% |
|
|
Does not apply |
8 |
4.32% |
|
|
Total |
185 |
97.88 |
|
| |
Thinking about the nurse(s) you have seen, how do you rate the following: How well they explain your health problems or any treatment that you need? |
|
|
|
Very poor |
0 |
0.00% |
|
|
Poor |
0 |
0.00% |
|
|
Fair |
5 |
2.69% |
|
|
Good |
21 |
11.29% |
|
|
Very good |
66 |
35.48% |
|
|
Excellent |
76 |
40.86% |
|
|
Does not apply |
18 |
9.68% |
|
|
Total |
186 |
98.41 |
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